Terms and Conditions
Whilst we aim to provide a local, informal pet supplies service to your door, like any UK online or distance retailer we're governed by UK law, so there are a few formalities!
We’ve provided these terms and conditions so you’re aware both of your own, and our (Paws with a Cause Ltd’s) responsibilities and rights whilst accessing, using and ordering from this website. When you order goods from us you will be required to click that you accept the terms and conditions button. This is regarded as a contractual agreement between you as the user of the website and ‘us’, Paws with a Cause Ltd, as the owners of the website. Therefore we do recommend that you familiarise yourself with them and if you have any questions, queries or need further information call us on 01273 602870, and we will do our best to help you.
Ownership and Intellectual Property
This website is owned and operated by Paws with a Cause Ltd, a company registered in the UK, registration number 8955196. Our registered office is at 82 Warren Road, Woodingdean, East Sussex, BN2 6BA and our VAT Registration number is 195124013.
“Paws with a Cause” is a registered trademark for the retail and manufacture of Pet Supplies, registered to Paws with a Cause Ltd.
The intellectual copyright of the material on this website is owned by Paws with a Cause Ltd, aside from where we have used material from other organisations with their permission and credited this to them. Of course you may copy material for your own personal use, but it is prohibited to use material from this website for commercial or business purposes.
Pricing and Delivery Areas
All prices on this website are subject to change without notice. However, you will only be charged the price stated at the time of your order.
At the moment, we make our deliveries from Monday to Saturday, usually between 6pm and 8pm. We deliver for free, with no minimum spend, to BN1, BN2, BN3, BN7, BN9 and BN10. Sometimes, if we’re both around, we may be able to get things to you during the day, but we are a family-run business so may have school runs and the like going on!
If you’re just outside these areas but we have something you can’t get near you, please call us we’ll see what we can do. If you’re further afield, call us and we will see if we can find you a local supplier. Even if we don't sell what you're after, do contact us, there are plenty of other independent pet shops who we could put you in touch with.
Why so 'local'?
We are very much a family run community store - this webshop and delivery dervice is just an extension of that community. Our aim is simply to help anyone who can't get to us, and to provide a service to those who are a little further away who can't get some of the items that we stock more locally
We don’t use a third party to deliver as we wanted to extend our full pet shop service right up to your front door.
We don't want to charge for delivery - we can only do that if we do our own deliveries!
We have most of the items in the web-shop and on the What's in Store page in stock at the shop, however we don’t ‘stack it high’ as we like to have fresh supplies in, and we don’t store items in an off-site warehouse.
If your order is super-urgent, please follow up with a call... if we have it in, we’ll try our best to get it out to you!
What happens after you’ve bought something online…
Once you’ve placed an order, we’ll contact you within 24 hours to let you know when your item will be ready for delivery, or for collection from our shop. If you’ve ordered on a Friday after 2pm, we’ll get back to you before midday on the following Monday at the latest. Whilst the shop is open over the weekend, we do need some family time!
What does 1-5 days mean?
We've set everything in the webshop to 1-5 days.
If we have it in stock, we could get it out to you within a day, however if you've placed a large order of raw food, or multiple items of a product, we might have to order them in. Most of our suppliers can get items to us within 2-3 days, some may take a week, so 1-5 days are working days it could take to get your items to you - after we've contacted you
However, if we can get you by until the bulk of your order comes through, we will, even if it means two deliveries!
If it's going to be longer (rarely more than a week unless there’s a supplier problem) we'll let you know asap, but don't forget, you always have the right to cancel with a full refund!
Order Processing Payments
Sometimes, there is a delay with the supplier, or you might not be able to wait. So, we’ll offer you an alternative (offering the same kilo or flavour rate as your initial purchase if it’s food), and/or refund you your payment. We will not give you an alternative without your permission. If we cannot fulfil your order for any other reason, we will contact you and offer you a full refund
We accept Visa, MasterCard, Delta and Switch card payments. All transactions are shown and charged in £Sterling. All prices quoted are accurate at the time of publication, and, where appropriate, are inclusive of VAT at 20%. All on-line payments are transacted through and secured with Worldpay – we don’t keep your payment details.
Right to Cancel
You have the right to cancel your order at any time until the day of dispatch and your payment will be refunded in full. To cancel your order, please phone us on 01273 602870 or email us the full details to firstname.lastname@example.org.
If on receiving the goods wish to cancel your order, you may do so by contacting us as above and returning the goods to us in good condition and unused/unopened, food items within 7 days of purchase, non-food within 28 days. Wherever possible, we’ll arrange to collect unwanted goods from you free of charge after cancellation of an order. Please also see the refunds and exchanges policy below.
If you are not satisfied with the quality of the product you have purchased, please contact us on 01273 602870 or at email@example.com. We'll arrange to collect the items and provide you with a free/partial refund.
If you have any problems with an item purchased from us within 365 days of purchase (or prior to Best Before/Use By date for food items), due to quality of the item or a fault with the item, please contact us to arrange collection and a full refund.
If you have ordered a product that you wish to exchange, such as a collar or harness that does not fit, we will collect it from you and provide you with a different product or size. You’ll be charged or refunded the difference in price and delivery/collection is free of charge.