Free Delivery Area
All about our deliveries...
At the moment, we make our deliveries from Monday to Friday, usually between 6pm and 8pm. We deliver for free, with no minimum spend, to BN1, BN2, BN3, BN6, BN7, BN9 and BN10. Sometimes, if we’re both around, we may be able to get things to you during the day, but we are a family-run business so may have school runs and the like going on!
If you’re just outside these areas but we have something you can’t get near you, please call us; we’ll see what we can do. If you’re further afield, call us and we will see if we can find you a local supplier. Even if we don't sell what you're after, do contact us, there are plenty of other independent pet shops who we could put you in touch with
Why so 'local'?
We are very much a family run community store - this webshop and delivery dervice is just an extension of that community. Our aim is simply to help anyone who can't get to us, and to provide a service to those who are a little further away who can't get some of the items that we stock more locally
We don’t use a third party to deliver as we wanted to extend our full pet shop service right up to your front door.
We don't want to charge for delivery - we can only do that if we do our own deliveries!
We have most of the items in the web-shop and on the What's in Store page in stock at the shop, however we don’t ‘stack it high’ as we like to have fresh supplies in, and we don’t store items in an off-site warehouse.
If your order is super-urgent, please follow up with a call... if we have it in, we’ll try our best to get it out to you!
What happens after you’ve bought something online…
Once you’ve placed an order, we’ll contact you within 24 hours to let you know when your item will be ready for delivery, or for collection from our shop. If you’ve ordered on a Friday after 2pm, we’ll get back to you before midday on the following Monday at the latest. Whilst the shop is open over the weekend, we do need some family time!
What does 1-5 days mean?
We've set everything in the webshop to 1-5 days.
If we have it in stock, we could get it out to you within a day, however if you've placed a large order of raw food, or multiple items of a product, we might have to order them in. Most of our suppliers can get items to us within 2-3 days, some may take a week, so 1-5 days are working days it could take to get your items to you - after we've contacted you.
Locations we cover
BN1 - Brighton, Coldean, Falmer, Hollingbury, Patcham, Preston, Stanmer, Withdean
BN2 - Brighton, Bevendean, Brighton Marina, Kemptown, Moulsecoomb, Ovingdean, Rottingdean, Saltdean, Woodingdean
BN3 - Hove, Aldrington, Hangleton, West Blatchington
BN6 - Ditchling, Hassocks, Hurstpierpoint, Burgess Hill
BN7 - Lewes, Cooksbridge, East Chiltington, Iford, Kingston, Offham, Plumpton, Plumpton Green, Rodmell, Southease, Swanborough, Telscombe
BN9 - Newhaven, Piddinghoe, South Heighton, Tarring Neville
BN10 - Peacehaven, Telscombe Cliffs
Not sure if we cover your area? Get in contact to find out! Ring us on 01273 602870 or e-mail firstname.lastname@example.org
However, if we can get you by until the bulk of your order comes through, we will, even if it means two deliveries!
If it's going to be longer (rarely more than a week unless there’s a supplier problem) we'll let you know asap, but don't forget, you always have the right to cancel with a full refund!
If you have any questions or concerns, please contact us on 01273 602870 or by e-mail to email@example.com